CUPERTINO, Calif. -- Packeteer(R), Inc. (Nasdaq:PKTR), the pioneer and global leader in Application Traffic Management, today announced enhancements to its support offerings for customers and partners. The new options enable Packeteer customers worldwide to subscribe to live, 24x7 support.
"Many of our customers are multi-national corporations based in the United States or international companies located in more than 50 countries worldwide, and as the demands on their business have increased, so have the demands on their networks," said Manuel Freitas, vice president of Operations and Customer Support at Packeteer. "We want to provide our partners and users with the best possible support, and the way to accomplish that objective is to offer multiple communication options and make them available 24 hours a day on a worldwide basis."
Customer support is an important component of the complete Packeteer Application Traffic Management system, which is delivered via intelligent appliances at the LAN/WAN interface. The system helps enterprises maximize IT investments by aligning network applications and resources with business needs, providing significant cost savings in the process. The Packeteer system allows customers to protect and accelerate key business applications and control malicious, recreational and other non-business traffic.
Packeteer offers five service offerings so that enterprises can select the level of support that best aligns with their business and IT needs. The programs are:
--Customer Support Program (CSP) -- an annual contract that provides technical assistance during normal business hours Monday through Friday. CSP offers next business day unit replacement and Packeteer software subscription with continuous updates. These are both essential services that help customers get the most from their Packeteer systems.
--Premium Customer Support Program (CSP-Premium) -- an annual contract that provides next business day unit replacement, a Packeteer software subscription and access to technical help 24 hours a day, seven days a week.
--Partner Support Program Plus (PSPP) -- a bundled offering based on an annual support contract that includes software upgrades and enhancements, as well as next business day unit replacement.
--Packeteer Software Subscription (PSS) -- an annual service contract that provides easy access to all software upgrades, enhancements, documentation and technical help during normal business hours Monday through Friday.
--Premium Packeteer Software Subscription (PSS-Premium) -- an annual service contract that includes access to all software upgrades, enhancements and documentation, as well as 24-hour-a-day technical assistance seven days a week.
Available now, all service programs are supported by Packeteer employees. Partners and users can find out more about the support offerings by visiting www.packeteer.com/support.
About Packeteer
Packeteer(R), Inc. (Nasdaq:PKTR) is the pioneer and global market leader in Application Traffic Management. Its solutions align WAN and Internet resources with critical productivity applications to help businesses improve operational performance and generate greater value from IT investments. Deployed at more than 7,000 companies in 50 countries, Packeteer solutions empower IT organizations with patented network visibility, control, and acceleration capabilities delivered through a family of intelligent, scalable appliances. For more information, contact Packeteer at 408-873-4400, e-mail info@packeteer.com or visit the company's web site at www.packeteer.com.
Safe Harbor Clause
The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended, including statements regarding Packeteer's expectations, beliefs, intentions or strategies regarding the future. Forward-looking statements include express or implied statements regarding future revenues and profitability, spending levels by existing and prospective customers, new product development, liquidity and macro economic conditions. All forward-looking statements included in this press release are based upon information available to Packeteer as of the date hereof. Packeteer assumes no obligation to update any such forward-looking statements. Forward-looking statements involve risks and uncertainties, which could cause actual results to differ materially from those projected. Actual results may differ materially due to a number of factors including the perceived need for our products, our ability to convince potential customers of our value proposition, the costs of competitive solutions, continued capital spending by prospective customers and macro economic conditions. These and other risks relating to Packeteer's business are set forth in Packeteer's Form 10-K filed with the Securities and Exchange Commission on March 5, 2004, and Packeteer's Form 10-Qs and other reports filed from time to time with the Securities and Exchange Commission.
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